Illovo Sugar's IllovoSafe Academy: Embracing a New Era of Safety Training

Illovo Sugar embarked on a transformative journey to revolutionise their safety training.

To do this, they introduced a new safety brand called IllovoSafe. However, while implementing the roll-out of this, the world was hit by the COVID-19 pandemic, which prevented face-to-face and traditional learning interventions. In search of a digitised solution, Illovo partnered with WinWin and I•WIN to craft an e-learning programme that addressed the challenges posed by the pandemic and their evolving work structure.

We were tasked with building a comprehensive Safety, Health, Environment, Risk and Quality (SHERQ) induction program that could be implemented across all operations and countries for Illovo Sugar Africa. The induction would need to cover mandatory SHERQ training and assessments while targeting specific information applicable to these 3 audiences:

Visitors,
Contractors, and
All new Illovo Employees.

The challenge

The core objective of the SHERQ induction program is to achieve a standardised understanding and approach across the business. This included 6 African countries!

We needed to consider the road ahead and build a solution that could meet the following parameters:

A consistently relevant, and single source of information for everyone.
Ability to easily update and roll out any future changes to the material.
Create a new behaviour and routine of pre-authorization whereby learners can complete training ahead of time.
Ensuring everyone has a trackable learning journey, that is measurable and accessible at all sites.

The solution

To fulfil this need, WinWin developed an engaging e-learning solution that made use of multimedia-based learning tools that were tailored and segmented across the type of learner and type of operation to communicate the right content to the right audience. Each learning tool used reading, visual and auditory learning styles to connect with each audience.

This content was then housed on the I•WIN Learning Experience Platform (LXP) to ensure learner progress was tracked and reportable by the Illovo business. While the platform adopted intuitive

navigation to enhance learning engagement and ensure that employees with low computer literacy could still be equipped through a digital solution, WinWin also provided tools for offline or remote use if needed.

Our wins.

5

operation types including:
factory, distillery, warehouse,
agriculture, and corporate offices

6

African countries, including:
Eswatini, Malawi, Mozambique,
South Africa, Tanzania, and Zambia

1896

completions

16

operations

0.07

LTAFR. Significant reduction in
safety-related incidents

What our clients say:

"Great platform!" - Zolile Zoko

"I'm really enjoying this program, and have learn a lot about IllovoSafe" - Vincent Maloto